FAQS

About the product

1.Which age group is our product suitable for?
--Our toys are suitable for children aged 3 and up. You can check the specific age range on the product page.
2.Does the product meet safety standards?
--Yes, our products meet international safety standards such as CE certification and ASTM, ensuring children's safety when using them.
3.How are your products packaged?
--Our products use environmentally friendly, recyclable packaging to minimize plastic use and ensure the products are not damaged during transportation.
4.Are the materials used in our product environmentally friendly?
--Yes, the materials we use are environmentally friendly, safe, non-toxic, and harmless, meeting international environmental standards.
5.How to use/operate your educational toys?
--Each product comes with easy-to-understand instructions to help children and parents operate them effortlessly. You can also view the instructions on our website or contact customer service.

Orders and Payments

1.How to place an order?
--Simply browse our website, select the products you wish to purchase, click "Add to Cart," and then proceed to the checkout page to complete your order.
2.What payment methods are accepted?
--We support multiple payment methods, including PayPal, to ensure you can complete your payment quickly and easily.
3.Can I modify or cancel my order?
--Once your order is submitted and payment is complete, we will process it as soon as possible. You can modify or cancel your order by contacting customer service before it ships. Once shipped, the order cannot be modified or cancelled.
4.Can I use coupons or promotional codes?
--Yes, you can enter coupon codes or promotional codes at checkout to enjoy discounts or special offers. Please refer to the website's promotional activities for details.

Transport and Delivery

5.Do you offer worldwide shipping?
--Yes, we offer worldwide shipping (excluding remote areas) so you can enjoy our products no matter where you are.
2.How much does shipping cost?
--Our shipping costs vary depending on the order amount and delivery method. Orders over $69 qualify for free shipping. See Delivery and Refund for details.
3.How can I track my order?
--After your order ships, you will receive an email containing a tracking number. You can use this tracking number to check the latest status of your package on the delivery service provider's website.
4.How long does delivery usually take?
--Delivery time is typically 7-15 business days, but the exact time may vary depending on your region and the shipping method you choose.
5.What are the reasons for order delays?
--Orders may be delayed due to factors such as weather, holidays, or high traffic volume. Thank you for your patience.
6.What will the courier do with my package if I'm not home?
--If you are not home, the courier will try to leave the package at a safe location you specify, or leave a pickup notice. You can reschedule the pickup or delivery according to the notice.

Returns and Refunds

1.How do I return or exchange goods?
--Please contact our customer service team within 30 days of receiving the goods, providing your order number and a description of the problem. We will assist you with the return or exchange process.
2.Can I return or exchange products that have been opened?
--We accept returns and exchanges as long as the product and packaging are undamaged and unused. Opened items can still be returned or exchanged if they meet the return/exchange conditions.
3.Do I need to pay for return shipping?
--Return shipping costs are borne by the customer unless there is a quality issue with the product.
4.How long does it take to process returns and refunds?
--Once we receive the returned goods and confirm they are in good condition, we will process your refund as soon as possible. The processing time is approximately 7-10 business days.

Warranty and After-Sales Service

1.Do you provide a warranty?
--Yes, we offer a 1-year warranty. If the product has a quality problem, we will provide repair or replacement.
2.How do I apply for warranty service if my product has a quality problem?
--Please contact us at support@ashflys.com within the 1-year warranty period. Provide your order number and a description of the problem, and we will help you with warranty matters.
3.How do I handle damaged goods received?
--If you receive damaged goods, please contact us promptly at support@ashflys.com. Provide photos and your order number, and we will arrange a return, exchange, or refund for you.

Company & Brand

1.What is your brand philosophy?
--Ashfly is committed to providing fun and educational toys that help children learn through play, fostering their curiosity, creativity, and problem-solving skills.
2.How does Ashfly support education and child development?
--We help children explore science, technology, engineering, and mathematics by designing STEM educational toys, stimulating their interest in learning and developing their thinking and hands-on abilities.
3.What are your customer service hours?
--Our customer service hours are Monday to Friday, 9:00 AM to 6:00 PM. Please contact us during these hours if you have any questions.
4.Do you have social media accounts, and how can I follow you?

--Yes, we have social media accounts. Please follow us:
Facebook: https://www.facebook.com/Ashflyofficial

Instagram: https://www.instagram.com/ashflyofficial/

YouTube: https://www.youtube.com/@ashflyofficial

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