Delivery and Refund
At Ashfly, we strive to provide a seamless and enjoyable shopping experience for all our customers, no matter where you are in the world. We offer global shipping and flexible delivery options to ensure you receive your order in a timely and convenient manner. Please take a moment to review our delivery and refund policies below.
1.Global Shipping Options
We are proud to offer global shipping to ensure that customers from all over the world can enjoy our educational toys. We provide three different shipping methods to suit your needs, with estimated delivery times based on your location. Please note that all shipping times are estimates, and delivery may take longer due to factors such as weather conditions or holidays.
Shipping Options:
Standard Shipping
Order amount: $0 - $68.99
Cost: $6.99
Estimated Delivery Time: 7-10 business days
Free Shipping
Order amount: $69 and above
Cost: $0
Estimated Delivery Time: 7-10 business days
Fast Shipping (Customer Self-Selection)
Cost: $12.99
Estimated Delivery Time: 5-8 business days
Note: This option allows customers to select expedited shipping at an additional cost.
Important Note on Delivery Times:
Please understand that while we strive to deliver your order as quickly as possible, shipping times may be affected by factors such as weather conditions, public holidays, and customs processing. We appreciate your patience and understanding if there are any delays.
Refund and Return Policy
We want you to be completely satisfied with your purchase, and we understand that sometimes things don’t work out. If you wish to return or exchange an item, we offer a 30-day return and exchange policy, provided that the product and its packaging are in original condition (undamaged and unused).
2.Return/Exchange Requirements:
The product must be returned in its original, undamaged packaging.
The return must be made within 30 days of receiving the item.
Return shipping costs are the responsibility of the customer. Please note that we do not cover return postage.
How to Initiate a Return:
Contact our customer service team at support@ashflys.com within 30 days of receiving your order.
Provide your order number, and our team will assist you with the return or exchange process.
Once the item is received and inspected (please allow up to 7 business days for processing), we will issue your refund or exchange.
Refunds will be processed to the original payment method and may take a few business days to reflect in your account, depending on your payment provider.
Exclusions to the Return Policy:
Damaged or defective items: If you receive a damaged or defective product, please contact us immediately at support@ashflys.com with photos and your order number. We will resolve the issue as quickly as possible, either by sending a replacement or issuing a full refund.
Items not in original condition: We cannot accept returns on products that are used, damaged, or missing parts.
Thank You for Shopping with Ashfly!
We appreciate your support and understanding. If you have any questions regarding shipping, returns, or refunds, please don’t hesitate to reach out to our customer service team. We’re here to help and ensure your shopping experience with us is as smooth as possible.
