Warranty Policy
At Ashfly, we are committed to providing high-quality, reliable products that help children learn, explore, and grow. Our goal is to ensure that your experience with our toys is always positive, and we stand behind the quality of our products. That's why we offer a 1-year warranty on all of our products to provide you with peace of mind and confidence in your purchase.
Our Warranty Includes:
We offer a 1-year warranty on all Ashfly products from the date of purchase. If you experience any quality issues with your product, we will gladly provide a solution under the warranty terms.
Covered Issues:
Our warranty covers defects in materials or workmanship that affect the functionality of the product. This means that if the product is found to have a manufacturing defect, we will offer a replacement or repair at no additional cost to you.
Exclusions:
Please note that our warranty does not cover damage caused by accidents, misuse, or neglect, such as dropping, improper handling, or exposure to extreme conditions. Our warranty is valid only for products that have been used according to the intended purpose and within normal conditions.
How to Claim Warranty:
If your product experiences a quality issue within the 1-year warranty period, please follow these steps to request a warranty claim:
Contact Us:
Reach out to our customer service team at support@ashflys.com. Be sure to provide your order number, a brief description of the issue, and any relevant photos that show the defect or problem.
Evaluation:
Our team will assess the situation, and if the issue is covered by our warranty, we will guide you through the return or replacement process. We may request that you return the product to us for inspection, and we will provide a return shipping label for your convenience (please note, return shipping may be covered for warranty claims depending on the region).
Resolution:
Once we receive the product and verify the issue, we will proceed with a repair or replacement. If repair is not feasible, we will provide a replacement product or offer a refund based on the situation.
Important Warranty Information:
The warranty is valid for 1 year from the date of purchase, and applies only to the original purchaser.
Proof of purchase is required when submitting a warranty claim.
The warranty does not cover normal wear and tear or cosmetic damage that does not affect product functionality.
Why Choose Ashfly?
We take pride in the quality of our educational toys, and we understand that your child’s safety and enjoyment are your top priority. That’s why our warranty is designed to give you peace of mind, knowing that if something goes wrong due to manufacturing defects, we’ll be there to make it right.
Your satisfaction is our top priority, and we want you to feel confident in every Ashfly product you purchase. If you have any questions or need assistance with a warranty claim, please don’t hesitate to reach out. We’re here to help!
Thank You for Choosing Ashfly!
Thank you for trusting Ashfly to provide high-quality educational toys for your child. We value your business and are committed to ensuring that our products exceed your expectations. Should you have any concerns or need further assistance, our customer service team is always ready to assist you.
