Privacy Policy

At Ashfly, your privacy is of utmost importance to us. We are committed to safeguarding your personal information and ensuring that it is used only in ways that help improve your experience with our services and products. This Privacy Policy outlines how we collect, use, protect, and share your personal information when you visit our website or make purchases from us.
By using our website or purchasing our products, you agree to the practices outlined in this Privacy Policy.
1. Information We Collect
We collect both personal and non-personal information to provide you with a better shopping experience and service.
Personal Information:
This includes information that you provide to us directly, such as:
  • Name
  • Email address
  • Shipping address
  • Billing information (including credit card details)
  • Phone number
Non-Personal Information:
We also collect non-personal information to improve the performance of our website and enhance your user experience. This may include:
  • IP address
  • Browser type
  • Device type
  • Location
  • Browsing history
This information helps us understand how you interact with our website and enables us to provide better, more personalized services.
2. How We Use Your Information
We use the information we collect for the following purposes:
To process and fulfill your orders: We use your personal information to process payments, ship orders, and send you updates regarding your purchases.
To communicate with you: We may use your email address to send you order confirmations, shipping updates, promotional offers, and other relevant information related to your shopping experience.
To improve our services: We use your feedback and browsing history to enhance our website’s performance, provide personalized recommendations, and improve product offerings.
To send marketing materials: With your consent, we may send you promotional emails about new products, sales, or exclusive offers that we believe may interest you.
3. Sharing Your Information
We respect your privacy and do not sell or share your personal information with third parties for their marketing purposes. However, we may share your information with trusted service providers for the following reasons:
Payment processing: We use third-party payment processors to securely handle your payment information (e.g., credit card details).
Shipping providers: We share your shipping address with our delivery partners to fulfill your orders.
Legal requirements: If required by law or to protect our rights, we may disclose your information to comply with legal obligations or respond to a legal request.
4. Data Security
We take data security seriously and implement reasonable security measures to protect your personal information from unauthorized access, alteration, or destruction. Our website uses SSL encryption to secure transactions and personal data. However, please note that no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Cookies
Our website uses cookies to enhance your shopping experience. Cookies are small files stored on your device that help us remember your preferences and improve the functionality of the site. You can choose to disable cookies in your browser settings, but this may affect the performance of the website.
For more details on how we use cookies, please refer to our [Cookie Policy] (insert link to Cookie Policy).
6. Your Rights
You have the right to access, update, or delete the personal information we hold about you. If you would like to exercise any of these rights, please contact us at support@ashflys.com
.
Additionally, you can opt-out of receiving promotional emails at any time by clicking the "unsubscribe" link at the bottom of our marketing emails.
7. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. When we make changes, we will post the updated policy on this page with the new effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your personal information.
8. Contact Us
If you have any questions or concerns about our Privacy Policy or the way we handle your personal information, please contact us at:
Email: support@ashflys.com
We value your trust and are committed to ensuring that your personal information is handled with care and respect.